Quiethunder FAQs

Frequently Asked Questions

General Questions

Do you help walk me through the whole process to get a website up online?

Yes, we work primarily with small business owners who do not currently have an online presence. Through our process we help educate so you can make informed decisions along the way and help you through the technical aspects that may seem scary.

Do you work with businesses outside your local area?

Absolutely, we're great at leveraging technology to communicate with you in whatever time zone you are in the United States.

Do you work with clients outside the United States?

No, at this time we only work with small businesses that have an address in the United States.

Are there any projects that are not a good fit for your services?

Yes we do not focus on e-commerce sites. If you are looking to primarily build a site to sell your products and services online exclusively then we are not the best agency to work with to meet your business needs.

Which forms of payment do you accept?

We accept all major credit cards, and ACH payments (direct transfers from your bank account), and PayPal.

Do you help set up my business email?

One of the benefits of owning your own domain name is you can use that domain as your business email. Its more professional than using a free cloud email like gmail and brings your business more credibility. We have a service offering which helps you set up your business email and also shows you how you can use gmail on your phone (android or iphone) to integrate with it for free so that you can access your email from any device and it will look like a professional business email.

Who has access to my information?

We do all the work in-house. We do not outsource your website building to any third parties or use overseas resources. Once we complete your website we turn it over to you and can help you make it secure and you can change all the passwords so only you have access to your site.

Web Design Questions

How long does it take to build a website?

The time it takes to code a website depends entirely on its size, complexity, and desired functionality. In addition it depends on which tools are used to build your website. In general WordPress sites are quicker but a one page site could take a day and a multi-page site could take several weeks to complete.

Do you outsource your work or send it overseas?

No. We perform all the work in-house and work directly with our clients. Our team is based in California.

Will I own the rights to the website?

Absolutely! You have full ownership of your website.

Can you make modifications to my current website?

It depends, but usually yes depending on which tools were used to build your site originally. We can make modifications but if its a major overhaul we may recommend building from scratch as that is often a cheaper approach to making major changes to your site. We help educate you on the best options so you can make the best informed decision for your business.

Are your designs pre-made templates?

No, we recommend a custom design specifically to meet your needs and requirements. We recommend not to use 'Themes' as they are bloated and typically run slower than a custom built website. If you desire anyway to use a pre-made theme we are able to implement that for you if requested but we aim to educate you to make the best decision for your business needs.

Do you only create WordPress websites?

No but we believe WordPress is the best content management system for small business owners due to its cost, flexibility, ease of use, and maintenance.

If you make changes to my website how long will it be down?

We provide a temporary URL while we are making any changes to an existing site and your current site will stay up and functioning business as usual. Only once we have the changes completed to your liking will we migrate it to your domain and make it live so there will not be any down time to your site.

Hosting Questions

What is Shared Hosting?

Small Businesses do not need a dedicated server to run their website, which is expensive. Shared Hosting is sharing space on a server which is your secure dedicated space but not having to pay for the whole server which is much more cost effective for small business owners. If your business grows you can expand those resources easily to match your needs but you will only pay for what you need. For more information see your page on Web Hosting.

What other recurring costs are involved with owning a website?

In addition to the hosting fee you will need to pay for your domain name registration which is usually either yearly or every 3 years depending on your preference. Our quoted plans do not increase with renewal like many of the big name hosting providers which can lure you in with low hosting fees for the first year then raise them every year after that. You would only pay a monthly service fee if you want us to maintain your site but most small businesses do not require monthly ongoing maintenance. You can utilize us when you need assistance.

What if I already have a website?

No problem, we can help migrate your existing website to our shared hosting servers. In addition, if you'd like to make a few changes to your site in the process we can take care of that before making your site live on our servers.

What if I already have a Domain Name?

That's great, securing a domain name for your business is one of the first challenges. If you already have one we can help you migrate it over us to make it easier to manage but is not required to use our hosting. Contact us and we can assist migrating your existing site also if you have one.

Do I have to use your design services to utilize your hosting?

No, if you already have a website we can migrate it to our hosting platform without missing a beat.

Can I use your hosting if I'm not a small business owner?

Absolutely! This hosting is also a good fit if you are a non-profit organization or if you want to start a personal WordPress blog, we are happy to have you as a customer and you'll receive all the same features and benefits.

Do you backup my data?

Yes we provide a free nightly backup service that runs once a night and overwrites any previous backups. Only one night of backups are kept and a weekly backup from the previous week. This service is provided as a courtesy. If you'd like to have more frequent backups saved and stored then we recommend using our premium backup plans. Contact us and we can assist in helping put a data backup plan in place.
Please note accounts larger than 20GB or 100,000 inodes WILL NOT be included in the nightly backups. A premium backup plan will be required to backup your data if you have an account of this size or larger.

What is an inode?

In non technical terms an inode is kind of like a file. We have certain limits in place in order to assure all customers optimal fast performance of their sites. The average small business WordPress website uses approximately 5,000 inodes. Therefore, the vast majority of websites using our shared hosting will never have to worry about this limit and will not affect them.
For those looking for a technical answer an inode is a data structure in a Unix-style file system that describes a filesystem object such as a file or a directory. Each inode stores the attributes and disk block location(s) of the object’s data. Filesystem object attributes may include metadata (times of last change, access, modification), as well as owner and permission data. Directories are lists of names assigned to inodes. A directory contains an entry for itself, its parent, and each of its children.

SEO Questions

What is search engine optimization (SEO)?

Search engine optimization, or SEO, is the process of improving a website's rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.

Why is SEO important?

When done right, SEO is what will ensure your business website provides the best possible return on your investment. Successful SEO will require a comprehensive understanding of your target market or ideal customers and keywords they would use for the problems you can solve for them. SEO can give your website increased exposure to search engine results like Google and Bing.

Can you measure SEO?

There are tools we can show you which essentially measure the traffic on your website to determine the effectiveness of your SEO strategy. The more traffic you drive to your website the more likely you will see increased inquiries and leads.

Do backlinks help SEO?

Backlinks are links from other web pages back to your website. These are an important factor in the algorithm of getting your website ranked higher. However, the quality not the quantity of links is most important. You need to be careful in purchasing backlinks as Google can penalize your site if not done in the right way.

What are SEO keywords?

These are the words or phrases that are known to be used most often by people who would be searching for the products or services your business is offering.

Support Questions

Will you help maintain my site for me?

We hope our relationship does not end once we publish your website. We provide optional on-going support which can be regular monthly support or only help as needed. If you prefer to be hands on we can show you how to easily add or change content on your existing sites. If you need any additional assistance we can work with you to put together a support solution to meet your requirements.

Is ongoing maintenance important for my website?

Most small business websites do not require a large amount of maintenance. However, in general you want to keep your website fresh and secure as those are the sites that typically receive more traffic. When you work with us to design and build a new website we will help provide information about what kind of ongoing maintenance would be important. We can help train you to maintain your site yourself or you can utilize our services if you'd prefer to focus your time on building and running your business.

What maintenance is recommended?

There are some important things which should be done regularly to ensure proper security and usability of your website. You want to regularly monitor your traffic and make sure there is no malicious traffic to your site, make sure themes and plugins are updated regularly, and if you're not using a premium backup service then you need to routinely backup your site as all your hard work could be lost if your site is compromised.

Do you manage websites that you did not build?

Yes we will manage a WordPress site even if we did not build it. However, we prefer to migrate the site to our hosting platform.

What access will you need to my site(s)?

In order to provide proper maintenance support, we will need full admin logins to the backend of your website along with FTP logins. In addition depending on the type of maintenance service requested we may need access to the cPanel and DNS management.
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